Privacy & Cookie Policy
Last updated: May 2026
Introduction
Zambezi Assist by AfriSure ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website.
Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number
- Travel Details: Destination, dates, number of travelers
- Communication: Messages sent through our contact forms
- Usage Data: How you interact with our website
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and analyze site usage.
Essential Cookies
These cookies are necessary for the website to function and cannot be disabled:
- Cookie Consent: Remembers your cookie preferences
- Session Management: Maintains your session state
Analytics Cookies
We use analytics services to understand how visitors use our site:
- Google Analytics 4: Tracks page views, sessions, and user behavior to help us improve our website. Data is anonymized and aggregated.
- Meta Pixel (Facebook): Helps us measure the effectiveness of our advertising and understand user interactions.
Managing Cookies
You can control cookies through:
- Cookie Banner: Accept or decline cookies when you first visit our site
- Browser Settings: Most browsers allow you to refuse or delete cookies
- Opt-Out Tools: Use Google Analytics Opt-out or Facebook Ad Settings
How We Use Your Information
We use the information we collect to:
- Provide and improve our travel assistance services
- Respond to your inquiries and booking requests
- Send you travel-related information and updates
- Analyze website usage and improve user experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Travel partners, payment processors, and communication platforms (e.g., WhatsApp)
- Analytics Providers: Google Analytics, Meta (Facebook)
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Withdraw consent at any time
To exercise these rights, contact us at bookings@zambeziassist.com
Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, booking platforms). We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy & Cookie Policy, please contact us: